Walk-in || Customer Support (Chat/Email) - Immediate Joining!!!

Contact : Sonia Lewis

Phone : 7899915386

Email :[email protected]

Preferred candidate profile

looking for immediate joiners residing in Bengaluru

Who will be able to walk in

Position Details:

• Role: Consultant/Sr. Consultant - Customer Support
• Location: Electronic City, Phase 1, Bangalore
• Shift Timings: Rotational Night Shifts
• Perks: 2-way Cabs and Food(Free of Cost)
• Please note: This position involves rotational shifts

Role & responsibilities:

CSA Non-Voice Job Description / Profile

Job Title Customer Service Associate (CSA) Non-Voice

Location Bengaluru

Workspace WFO

Department Operations

Channel Email/Chat

Language English

Hours of Operation 24/7

Overview of Position

The role of the Customer Service Associate (CSA) - Non-Voice, will be

responsible for:

Providing support and resolve technical issues via email and other

electronic communications

Building credibility and trust with the customer by empathizing with

their problem in words

Proactively understanding their needs and responding promptly to

resolve their issue

Applying advanced troubleshooting techniques to provide unique

solutions to the customers individual needs

Leveraging their experience to provide feedback to the team on how

to improve client services

Driving customer communication during critical events

Critical Skills

Above average verbal and written communication skills - ability to

speak accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to

tailor responses and actions to meet the clients specific needs

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow-up multiple tasks/details with accuracy

and timeliness

Ability to operate a personal computer

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings,

weekends and holidays

Ability to perform basic mathematical functions

Ability to effectively interact with employees at all levels of the

organization and work with a variety of people from diverse

backgrounds

Educational/Work Experience and Requirements

Must successfully pass a background check

High school diploma or equivalent required (10 +2 or 10+3)