Walk-in || Customer Support Executive

US Shift

5 days WFO, Sat & Sun off

Graduation Mandatory

B.Tech freshers are not eligible

Max budget 5.5 LPA +1.3 LPA Night shift allowance

• Answer inbound calls from Shareholders and assist them with their queries within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the companys Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits; these are just a few of what is on offer:

• 31 days + 9 bank holidays (US)
• Comprehensive Medical Assurance cover
• Two-way cab transport for staff working in US shift
• Maternity leave of 6 months full pay, 10days paid paternity leave.
• Accidental & Life cover 3 times of concerned CTC