Walk-in || Customer Support Executive

Regd. Office : Hafeeza Chambers, No.111/3 3rdFloor,
A-Wing,K H Road Bengaluru -560027

Position: Customer Support Associate
Location: Bangalore
Department: CustomerSupport Associate
Reports To: Head-Sales & Marketing and Operations.
who's is interested dm me 8088590462
KBL Services Limited(A wholly owned Subsidiary ofKarnataka Bank) is aleadingproviderof
Manpower and process solutions . We are committed to delivering exceptional customer
experiences and are looking for enthusiastic and skilled Customer Support Associates to join
ourteam. Ourideal candidatewill beadynamic individual withstrongcommunicationskills, a
passion for customerservice, and proficiency in multiplelanguages.
Job Summary:
As aCustomer Support Associate, your primary responsibility will be to handle outbound calls,
provide information, address customer inquiries, resolve issues, and ensure a positive
customer experience. We are looking for multi-lingual candidates to join our organization
and deliver results.
Key Responsibilities:

Handle Outbound Calls: Call customers of Karnataka Bank Limited who
have accounts in KBL in Dormant State.

Customer Assistance: Assist the Customers in reactivating the dormant
accounts. Acknowledge customer issues, complaints, and concerns in a
professional manner and guide them to the POC.

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Information Confirmation: Confirmnecessary information fromcustomers to
process requests, update records, and escalate issues when required.
Maintain Records: Document call details, interactions, and actions taken in the
company's CRM system.
FollowProcedures: Adhereto company guidelines and procedures for handlingcalls
and managing customer interactions.
FeedbackCollection: Obtainand documentcustomerfeedback to improveservice
quality and report any recurring issues.
Team Collaboration: Work withteammembers andsupervisors to meetperformance
goals and improve service delivery.

Qualifications:

Language Proficiency: Fluent in English, Kannada, and at least one South Indian
language (e.g., Tamil, Telugu, Malayalam) or Hindi. Multilingual capabilities arehighly
valued. Please note the 3rd language demands will change based upon the companys
requirements

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convey informationclearly and professionally.
Customer Focus: Strongcommitment to providing exceptional customerserviceand
maintaining high levels of customer satisfaction.
Technical Skills: Basic computerskills and familiarity withCRM systems orcall center
software.

Adaptability: Capable of working in a fast-paced environment and adapting to changing
priorities.
Benefits:

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Health and wellness benefits
Opportunities for career growth and advancement
Supportive work environment with a focus on work-life balance