Walk-in || Customer Support Executive

Roles and Responsibilities

• Assist Delivery Executive of a reputed Quick Commerce platform/app
• Assistance can be in terms of their payroll or Order Management
• Escalate complex issues to senior team members or supervisors when necessary
• Maintain records of all interactions with customers using CRM software
• Basic Computer Knowledge expected to carry out activities in tools & applications
• Flexible in rotational shifts & Week Offs
• 6 Day working model
• Verbal Fluency is expected in Hindi & Bengali
• Basic English proficiency is expected to form correct sentences & comprehend the same

Desired Candidate Profile

• Strong understanding of Chat Process, Non Voice Process, Semi Voice, Blended Process, Backend Process etc. .
• Experienced candidates in E-Commerce / Quick Commerce (ex- Flipkart, Myntra, Zomato, Zepto, Swiggy, BlinkIt)
• Personal Vehicle available (2-wheeler)
• Graduates