Walk-in || Customer Support Executive

Key Responsibilities:

• Make outbound calls to members to support continuity of health benefits
• Explain benefits, entitlements, and service features in a clear and accurate manner
• Address concerns related to service if any
• Coordinate with internal teams to resolve issues that may impact customer continuation
• Follow up on pending payments
• Capture intent, concerns, and reasons for discontinuation accurately in the system
• Share secure payment links with customers through approved channels
• Guide customers through online and offline payment processes step-by-step

Education and/or Work Experience Requirements:

• Education: Graduate in any discipline
• Experience: 1-2 years of experience in retentions/ TPA

Skills:.

• Clear and confident verbal communication skills
• Ability to explain information in a simple, reassuring manner
• Good listening and objection-handling ability
• Strong follow-up and persuasion skills
• Strong attention to detail and documentation accuracy
• Basic computer skills (CRM, MS Excel)