Walk-in || Customer Support Executive

Role & responsibilities

• Handle customer queries through voice, chat, or email, as per process requirements.
• Assist customers with basic queries related to Microsoft products, applications, accounts, and services.
• Understand customer issues and provide accurate information or basic troubleshooting support.
• Guide customers through step-by-step solutions in a clear and professional manner.
• Escalate technical or complex issues to the appropriate team when required.
• Maintain accurate records of customer interactions and resolutions.
  Follow defined process guidelines, quality standards, and customer service procedures.
• Ensure timely resolution and maintain a positive customer experience.
• Coordinate with internal teams whenever required to resolve customer concerns.