Walk-in || Customer Support Executive

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, and chats to resolve their concerns and provide excellent customer service.
• Provide product information, answer questions about products/services offered by the company.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.