Walk-in || Customer Support Officer

NEEMANS

SPECIALIST – CUSTOMER SUPPORT

Gurugram, Haryana | Full-time | 1-3 years of relevant experience

ABOUT NEEMAN’S

Neeman’s is a fast-growing D2C footwear brand focused on comfort, thoughtful design, and responsible materials. With a growing omnichannel presence across India, we are building footwear that feels good, looks good, and does good for the planet.

ROLE OVERVIEW

We are looking for a customer-focused professional to deliver timely, empathetic, and effective support across voice, chat, email, WhatsApp, and social media. The role involves resolving customer concerns, managing escalations, and supporting smooth customer service operations.

KEY RESPONSIBILITIES

• Manage day-to-day customer support queries and escalations received from the call center and other support channels.
• Resolve customer concerns across voice, chat, email, WhatsApp, and social media with professionalism and ownership.
• Create prepaid and Cash-on-Delivery (COD) orders from abandoned carts to support conversion and customer satisfaction.
• Coordinate with internal teams to ensure timely resolution of customer issues and exceptions.
• Support customer service operations and process-improvement initiatives while maintaining high service quality.

REQUIRED SKILLS & QUALIFICATIONS

• Graduate in any discipline, with 1–3 years of relevant customer support or customer service experience.
• Strong verbal and written communication skills, with empathy and professionalism in high-pressure situations.
• Customer-focused, proactive, detail-oriented, and capable of managing escalations and solving problems end to end.
• Proficiency in Microsoft Office; working knowledge of Excel, Word, PowerPoint, Google Workspace, and CRM/customer support tools is an advantage.

WORK SCHEDULE

Rotational weekly off between Monday and Friday; fixed work-from-home on Saturday and Sunday. Shift timings: 10:00 AM–7:00 PM or 12:00 PM–9:00 PM, with flexibility as required.

WHAT WE VALUE

Customer obsession, clear communication, accountability, teamwork, proactive problem-solving, and a commitment to continuous improvement.