Walk-in || Customer Support Representative-International Chat process

Job Title : International Chat Support Executive

We are looking for enthusiastic and customer-focused individuals to join our team as International Chat Support Executives. This opportunity is open to both freshers and experienced candidates who possess strong written communication skills and a passion for delivering excellent customer service.

In this role, you will interact with international customers through chat, assist them with their queries, provide timely resolutions, and ensure a seamless customer experience. Candidates should be comfortable working in a fast-paced environment and handling multiple conversations while maintaining accuracy and professionalism.

Work Location: DLF, Gachibowli, Hyderabad

Hr Reference: Hr Vamsi (Write Hr name on your resume while walkin to office)

Compensation & Benefits:

• Freshers: 3.3 LPA
• Experienced Candidates: Up to 3.9 LPA
• Two-way cab facility provided within a 25 KM radius
• Exposure to an international customer support environment

Eligibility Criteria:

• Undergraduate or Graduate (Any Discipline)
• Freshers and Experienced candidates are welcome to apply
• Good written communication skills in English
• Basic computer knowledge and typing proficiency
• Willingness to work from the office and in rotational shifts

Key Responsibilities:

• Respond to customer inquiries via chat
• Resolve customer concerns efficiently and professionally
• Maintain high customer satisfaction levels
• Adhere to quality and process guidelines
• Escalate complex issues to the appropriate teams when required

Shift & Work Schedule:

• 24/7 rotational shifts
• 5 working days, 2 rotational week-offs
• Comfortable working in night shifts (as per business requirement)