Walk-in || Desktop Support Engineer

Hardware and Software Support

• Diagnose and repair desktop computers, laptops, printers, and peripherals.
• Install and configure operating systems and business software applications.
• Handle upgrades for hardware components like RAM, hard drives, and accessories.

System Maintenance and Deployment

• Create system images for fast and standard workstation deployment.
• Apply routine patches, updates, and antivirus definitions to secure endpoints.
• Manage asset inventory, tracking hardware lifecycles from procurement to decommissioning.

Network and Security Connectivity

• Troubleshoot basic local network (LAN), Wi-Fi, and VPN connection failures.
• Enforce IT security policies, multi-factor authentication (MFA), and data encryption.
• Escalate complex infrastructure issues to senior network or system administration teams.

User Assistance and Documentation

• Respond to help desk tickets via remote tools or in-person visits.
• Guide end users with step-by-step instructions and basic technical training.
• Maintain logs and write knowledge base documentation for common