Walk-in || Email Support Executive

Roles and Responsibilities

• Utilize salesforce CRM software to manage customer interactions effectively.
• Handle customer emails, chats, and non-voice calls with empathy and resolve their queries efficiently.
• Provide accurate information to customers regarding products/services offered by the company.
• Maintain a professional tone while communicating with customers through various channels (email, chat).
• Collaborate with team members to achieve process goals and objectives.