Walk-in || ER Operation Executive

Job Description Emergency Executive

Position: Emergency Executive
Department: Emergency & Trauma Services
Reporting To: Emergency Department Manager / Operations Manager

Role Overview:
The Emergency Executive is responsible for coordinating and supporting the smooth functioning of the Emergency Department, ensuring timely patient care, efficient coordination between clinical and non-clinical teams, and a high-quality patient experience.

Key Responsibilities

• Coordinate patient registration, admission, transfer, discharge, and billing processes in the Emergency Department.
• Ensure smooth and timely movement of patients from Emergency to ICU, OT, wards, diagnostics, and other departments.
• Coordinate with doctors, nurses, billing, insurance/TPA, diagnostics, pharmacy, housekeeping, security, and ambulance teams.
• Assist in managing patient and attendant queries, complaints, and service-related concerns.
• Ensure all required patient documentation and records are completed accurately and maintained as per hospital policies.
• Monitor emergency patient flow and escalate delays or operational issues to the concerned authority.
• Coordinate with the ambulance and transport team for incoming and outgoing emergency cases.
• Support insurance/TPA coordination and ensure timely completion of necessary formalities.
• Maintain awareness of hospital emergency protocols, safety standards, and NABH/JCI requirements.
• Assist in maintaining patient confidentiality, safety, and service standards.
• Monitor availability of wheelchairs, stretchers, and other non-clinical support services.
• Prepare and maintain daily operational reports, patient statistics, and other departmental MIS.
• Coordinate during medico-legal cases (MLC) and ensure appropriate escalation and documentation.
• Support emergency preparedness activities, mock drills, disaster management, and mass casualty preparedness.
• Ensure professional communication and courteous interaction with patients and attendants.
• Identify operational gaps and coordinate with respective departments for timely resolution.

Qualification

• Graduate in any discipline.
• BHA / BBA / MBA / MHA / Hospital Administration preferred.

Experience

• 1–4 years of experience in hospital operations, emergency services, front office, patient services, or healthcare administration.
• Experience in a hospital Emergency Department will be preferred.

Key Competencies

• Strong communication and interpersonal skills
• Patient-centric approach
• Good coordination and multitasking ability
• Ability to work under pressure and handle emergency situations
• Knowledge of hospital operations and HIS
• Problem-solving and escalation management
• Good documentation and reporting skills
• Willingness to work in rotational shifts, including nights, weekends, and holidays.