Walk-in || Executive (Q-Commerce Logistics)

Position Overview:

This role includes ensuring all the delivery associates perform efficiently and diligently to provide first-class services to the clients. Coordinating and guiding the delivery associates to ensure the effective and smooth functioning of the on-demand operational processes.

Key Responsibility Areas:

Driver's Support

Inbound - Answering all the queries and concerns of the delivery associates and acting as a point of contact for any rider related issues and escalating to the concerned department.

Outbound - Calling, coordinating, and guiding delivery associates and taking necessary measures to avoid customer dissatisfaction or delays in deliveries caused due to controlled/uncontrolled circumstances.

Operational Support

Managing the entire process from order generation till order delivery through In-house tracking software.

Taking regular feedback from the team leaders about the delivery associates in their allocated zones.

Ensuring the timely delivery of all orders by tracking every single order.

Reporting

Sharing riders' performance on daily basis and monitoring low performers for achieving excellence.

Job Requirements / Desired skills set:

Bachelor's Degree/Diploma in any discipline.

Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.

Ability to develop a strong understanding of company processes and standards in all areas of technology delivery.

Must possess strong communication skills in English and Hindi.

Good interpersonal skills to manage frontline staff.

Computer literate particularly with MS office suite.