Walk-in || Firstsource is hiring -International chat process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle customer queries through international chat support.
• Provide accurate information about products, services, orders, billing, or accounts.
• Understand customer concerns and provide appropriate solutions.
• Maintain a professional and friendly tone throughout chat interactions.
• Follow company processes, quality standards, and communication guidelines.
• Document customer interactions accurately in CRM/ticketing systems.
• Escalate complex or unresolved issues to the appropriate department.
• Meet defined productivity, quality, response-time, and customer-satisfaction targets.
• Handle multiple chats simultaneously while maintaining accuracy.
• Protect customer information and follow data-security procedures.

Required Skills

• Excellent written and verbal English communication.
• Good typing speed and accuracy.
• Strong customer-service and problem-solving skills.
• Ability to multitask and work under pressure.
• Basic computer and internet knowledge.
• Comfortable using CRM, email, and chat-support tools.
• Willingness to work in rotational shifts/night shifts, including weekends if required.

Educational Qualification

• Any graduate or equivalent qualification.
• Freshers can apply if they have strong communication skills.

Salary & Benefits

• Training and career-development opportunities.
• Employee benefits as per company policy.

Ideal Candidate: Someone with strong English writing skills, patience, attention to detail, and a customer-focused approach.

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.