Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
Roles and Responsibilities
<ul>
<li>Handle inbound and outbound calls from UK customers.</li>
<li>Resolve customer queries, complaints, and service-related issues efficiently.</li>
<li>Provide accurate information and appropriate solutions based on customer requirements.</li>
<li>Communicate professionally with UK customers using clear and effective English.</li>
<li>Handle escalations and difficult customer interactions with patience and professionalism.</li>
<li>Maintain accurate customer information and update call details in CRM systems.</li>
<li>Meet performance metrics related to customer satisfaction, call quality, productivity, and resolution time.</li>
<li>Follow company policies, process guidelines, and quality assurance standards.</li>
<li>Escalate complex issues to the relevant department when necessary.</li>
<li>Ensure a high standard of customer service and maintain professional call etiquette.</li>
</ul>
Eligibility Criteria
<ul>
<li>Minimum Qualification: 10th Pass or 12th Pass.
</li>
<li>Freshers and experienced candidates can apply, depending on company requirements.
</li>
<li>Good English communication skills are preferred.
</li>
<li>Willingness to work in rotational shifts, including night shifts.
</li>
<li>Basic computer knowledge and customer-handling skills.
</li>
<li>B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
</li>
<li>Please bring the original physical copy of any of your identification documents for verification.
</li>
<li>Anyone who attended interview before 30 days are not eligible to attend walk-in.
</li>
</ul>
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Walk-in || Firstsource is hiring -UK Voice Support Executive

Walk-in || Firstsource is hiring -UK Voice Support Executive

This job is no longer available

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