Walk-in || Front Office Executive

Front Office Billing Executive Role & Responsibilities

• Handle OP/IP patient billing, registration, admissions, discharge and billing-related activities.
• Generate accurate bills, receipts, estimates and payment acknowledgements.
• Verify patient details, billing entries, tariffs, discounts, packages and insurance-related information.
• Coordinate with Doctors, Nursing, Pharmacy, Laboratory, Radiology, OT, Accounts and Insurance departments.
• Handle cash, card, UPI and other payment transactions and maintain proper records.
• Ensure daily cash collection and billing reconciliation.
• Process refunds, cancellations and billing adjustments as per hospital policy and authorization.
• Handle patient and attendant queries regarding billing, payments and charges professionally.
• Ensure all services are correctly captured in the HMIS/Hospital Billing Software.
• Coordinate with the insurance/TPA team for billing documentation and patient requirements.
• Prepare daily billing, collection and outstanding reports.
• Maintain confidentiality of patient and financial information.
• Ensure compliance with hospital SOPs, quality standards and NABH requirements.
• Support internal and external audits by providing required billing records and documents.
• Maintain proper handover between shifts and ensure smooth front-office operations.
• Escalate billing discrepancies, system issues and patient complaints to the concerned authority.

Preferred Candidate Profile

• Graduate/Diploma in Commerce, Hospital Administration, Healthcare Management or related field.
• 1–3 years of experience in hospital front office/billing operations preferred.
• Experience in hospital billing, patient registration, admission/discharge and cash handling.
• Knowledge of HMIS/Hospital ERP/Billing Software is preferred.
• Basic knowledge of insurance/TPA billing will be an advantage.
• Good communication and interpersonal skills.
• Good knowledge of MS Office, Excel and basic computer operations.
• Strong numerical and documentation skills.
• Ability to handle patients and attendants politely and professionally.
• Good coordination, teamwork and problem-solving skills.
• Willingness to work in rotational shifts, including weekends/holidays, as required.
• Candidates with experience in a multispecialty hospital will be preferred.

Perks & Benefits

• Competitive salary based on qualification and relevant hospital experience.
• Professional and supportive working environment.
• Opportunity to work in a multispecialty hospital environment.
• On-the-job training and skill development.
• Opportunity to develop expertise in HMIS, hospital billing, insurance/TPA and front-office operations.
• Employee benefits as per hospital policy.
• Career growth opportunities based on performance and experience.
• Shift duty allowance/other applicable benefits as per hospital policy.
• Employee welfare and recognition programs, where applicable.