Walk-in || Front Office Executive

Role & responsibilities

• Welcome patients, visitors, and attendants in a courteous and professional manner.
• Register new patients and verify demographic and insurance details.
• Schedule, reschedule, and confirm outpatient appointments with doctors and departments.
• Manage patient check-in and check-out processes efficiently.
• Guide patients and visitors regarding hospital services, departments, and consultation procedures.
• Answer phone calls, emails, and walk-in inquiries promptly and professionally.
• Coordinate with doctors, nurses, billing, diagnostics, and other departments to ensure seamless patient flow.
• Maintain accurate patient records in the Hospital Information System (HIS).
• Handle cash, receipts, and billing-related documentation as per hospital policies (if applicable).
• Assist patients with admission procedures and discharge coordination.
• Ensure patient confidentiality and compliance with hospital policies.
• Address patient concerns and escalate complaints to the appropriate department when necessary.
• Maintain cleanliness and organization of the reception area.
• Prepare daily reports on patient registrations, appointments, and front office activities.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency in MS Office and Hospital Information Systems (HIS).
• Good organizational and multitasking abilities.