Walk-in || Front Office Executive

Role & responsibilities

• Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
• Identify gaps and conduct necessary staff training regularly
• Ensure adherence to Company SOPs & compliance policies, as applicable
• Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
• Drive guest experience, and handle escalations through stakeholder management
• Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
• Ensure Daybook adoption for operations management

Preferred candidate profile

• Excellent communication & interpersonal skills
• Strong command over English and resp. regional language
• Proficiency in using industry relevantsoftware and computer applications
• In-depth knowledge of industry best practices, standards & safety regulation