Walk-in || Helpdesk Support Engineer

Job Summary

We are looking for a Helpdesk Engineer with 13 years of experience to provide technical support to end users, troubleshoot hardware/software issues, and ensure timely resolution of IT-related incidents and requests.

Role & responsibilities

• Provide Level 1/Level 2 technical support to users via phone, email, and ticketing systems.
• Troubleshoot Windows OS, desktop, laptop, printer, and basic network issues.
• Install, configure, and troubleshoot software and hardware.
• Create, update, and close tickets in the IT Service Desk / Ticketing Tool.
• Handle user account, password, and access-related issues.
• Escalate complex technical issues to the appropriate support teams.
• Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
• Follow SLA and ensure timely resolution of user issues.
• Provide remote and onsite support when required.

Required Skills

• 13 years of experience in IT Helpdesk / Service Desk / Desktop Support.
• Good knowledge of Windows OS and Microsoft Office 365.
• Basic knowledge of LAN, TCP/IP, DNS, DHCP, VPN, and networking.
• Knowledge of Active Directory and user account management.
• Good troubleshooting and problem-solving skills.
• Experience with any ticketing tool such as ServiceNow, Jira, ManageEngine, etc.
• Good communication and customer-handling skills.

Preferred candidate profile

• 13 years of experience in Helpdesk / IT Support / Desktop Support.
• Good knowledge of Windows OS, MS Office, hardware, and basic networking.
• Basic knowledge of Active Directory, user account management, and troubleshooting.
• Good communication and interpersonal skills.
• Ability to diagnose and resolve technical issues efficiently.
• Experience with any ticketing tool is an added advantage.