Walk-in || Ienergizer Gurugram BPO hiring Technical Customer Experts - 100 Post

Job Title: Technical Support Executive Voice Process

Job Location

Ienergizer Plot 512-513, Udypg Vihar Phase 3, Sector 19, Gurugram

Employment Type

Full-Time

Work Schedule

• 6 Days Working
• Day Shift
• Weekly Off as per roster

Compensation

• Salary: Up to 3.50 LPA
• Performance Incentives as applicable

Experience Required

• 1 to 4 years of experience in a Technical Voice Process
• Experience in troubleshooting small electrical appliances will be preferred

Educational Qualification

• Graduate / Undergraduate / Postgraduate
• Candidates from all educational backgrounds may apply

Job Summary

We are looking for enthusiastic and customer-focused Technical Support Executives to join our Technical Troubleshooting Process. The role involves providing voice-based technical assistance to customers, diagnosing issues, and guiding customers through troubleshooting steps to resolve product-related concerns efficiently.

Key Responsibilities

• Handle inbound customer calls related to technical issues and product support.
• Diagnose and troubleshoot problems associated with small electrical appliances and consumer products.
• Guide customers through step-by-step troubleshooting procedures.
• Escalate unresolved issues to the appropriate support teams as per process guidelines.
• Maintain accurate records of customer interactions and resolutions.
• Ensure adherence to quality, productivity, and customer satisfaction metrics.
• Deliver a positive customer experience while maintaining professionalism and empathy.
• Follow company policies, procedures, and compliance requirements.

Required Skills

• Excellent verbal communication skills in English.
• Strong customer service orientation.
• Basic to intermediate technical troubleshooting skills.
• Ability to identify issues and provide logical solutions.
• Good listening and problem-solving abilities.
• Ability to work in a fast-paced BPO environment.
• Basic computer proficiency and familiarity with CRM/ticketing systems.

Preferred Skills

• Experience supporting small electrical appliances, consumer electronics, or home appliances.
• Prior experience in technical customer support or technical helpdesk operations.
• Ability to handle customer objections and difficult situations effectively.

Key Competencies

• Customer Focus
• Technical Aptitude
• Problem Solving
• Communication Skills
• Team Collaboration
• Attention to Detail

Why Join Us?

• Stable day-shift operations
• Growth opportunities within technical support functions
• Structured training and development programs
• Performance-driven rewards and recognition

Job Location

Ienergizer Plot 512-513, Udypg Vihar Phase 3, Sector 19, Gurugram

Contact HR:- Sheetal:- 8800918189, Virender:- 8118875758, Mayur:- 8826214837, Masud:- 9891199832