Walk-in || IT Support (PPS Engineer)

Passenger Processing System Engineer Key Responsibilities:

1. Desktop Support: • Provide frontline technical support for desktops, boarding and Bag Tag printers (thermal & LaserJet), scanners (2D Barcode scanner), and other peripherals. • Diagnose and resolve DCS, hardware, software, and connectivity issues promptly to minimise downtime and ensure uninterrupted airport operations. • Install, configure, and update desktop/laptop systems and software applications as required.

2. Maintenance: • Perform daily/weekly maintenance of Hardware/software (Printer, desktop, and other peripheral devices) • Assist in troubleshooting network connectivity issues and implementing solutions to optimise network performance. • Monitor network, device & system performance and take corrective action.

3. User Training and Documentation: • Deliver user training sessions on the proper use of desktop systems and software applications. • Create and maintain comprehensive documentation, including user guides and troubleshooting resources, to empower airport staff to resolve common IT issues independently.

4. IT Asset Management: • Maintain an accurate inventory of all IT assets, including desktops, laptops, peripherals, and software licenses. • Track hardware and software purchases, warranties, and maintenance agreements, and plan for timely replacements and upgrades as needed. • Ensure compliance with asset management policies and procedures to optimize resource utilization and budgetary efficiency. Qualifications and Skills: • Bachelors degree in computer science, Information Technology, or a related field. • Proven experience in desktop support and system administration, preferably in a high-demand environment such as an airport. • Proficiency in troubleshooting hardware, software, and network issues, with a strong understanding of Windows and/or Linux operating systems. • Familiarity with endpoint security solutions, network protocols, and ITIL best practices. • Familiarity with network protocols, TCP/IP, DHCP, DNS, VPN, etc. • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.

• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving IT issues. • Relevant certifications such as CompTIA A+, Network+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus. Working Conditions: • This role may require occasional evening, weekend, or holiday work to accommodate maintenance activities or respond to critical incidents. • The position may involve working in a dynamic and occasionally noisy airport environment, requiring the ability to remain focused and adaptable to changing priorities.