Walk-in || Manager- Dialer Analytics

Role & responsibilities

• Responsible for uploading the calling data, churning, and utlilising the data for optimum use.
• Responsible for process target allocation basis the data/daily input in system, data consist of customer

information

• Maintaining the Vertical Database and responsible for Allocation to VRM's
• Making sure of data privacy while uploading and updating VRM's on call logs for lead generation.
• Maximizing dialer efficiency and compliance.
• Responsible for managing vertical Inventory (Laptop, Headset Assignment).
• Skills and campaign management.
• Real Time Queue Monitoring (RTQM). Monitoring of agent activity and engagement on campaigns.
• Development and execution of dialer campaigns.
• Preparing and sharing hourly reports and updates.
• Data analysis and identification of new strategies to improve company performance.
• Monitoring and highlighting customisations required on dialer and reports.

Preferred candidate profile

• Excellent Communication Skills in English & Hindi
• MS Office proficiency
• Technology Savy
• Analytical ability