Walk-in || Operations Executive

TVS Credit Services Ltd. is hiring Operations Executives for our Bangalore location. We are looking for immediate joiners only.

Role: CPA Operations
Location: Rajaji Nagar, Bangalore
Maximum CTC: Up to 3.6 LPA

Eligibility Criteria:

• Graduation is mandatory
• 1 to 3 years in loan operations, credit processing, CPA operations, or disbursement management.
• Willingness to work in rotational shifts
• Basic computer knowledge required

Key Responsibilities:

• Manage and monitor Two-Wheeler (TW) and Consumer Durable (CD) loan disbursement activities at vendor locations.
• Coordinate with CPA TLS (Team Leaders), CPA Manager, vendors, and field teams to ensure smooth processing of cases.
• Track and monitor Turnaround Time (TAT) for all loan applications and ensure timely disbursement.
• Review and manage the daily processing queue, prioritizing cases and escalating delays to the CPA team.
• Conduct daily sample audits of processed cases to ensure adherence to quality standards, company policies, and process guidelines.
• Identify process gaps and provide feedback to improve operational efficiency and service quality.
• Prepare and share daily MIS reports related to disbursement status, queue management, TAT, productivity, and quality findings.
• Support issue resolution by coordinating with stakeholders and ensuring timely closure of pending cases.
• Ensure compliance with internal controls, regulatory requirements, and operational procedures.
• Maintain accurate records and documentation of processed applications and audit observations.

Required Skills & Qualifications

• Graduate in any discipline.
• Experience in operations, credit processing, loan disbursement, or financial services will be preferred.
• Good coordination and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Attention to detail with a focus on quality and compliance.
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Data Analysis, MIS Reporting, Basic Formulas).
• Good verbal and written communication skills.
• Ability to work in a target-driven and fast-paced environment.

Key Performance Indicators (KPIs)

• Disbursement TAT adherence.
• Queue management efficiency.
• Audit and quality scores.
• Productivity and case closure rates.
• Error reduction and compliance adherence.
• Stakeholder satisfaction and issue resolution turnaround