Walk-in || Process Associate | ATAIN |

Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
  • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
  • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
  • Adheres to all company and specific Contact Center policies and procedures
  • Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

• Strong process orientation
  • High energy, High Integrity & Work Ethics
  • Strong interpersonal skills & ability to communicate effectively
  • Strong problem solving skills.

Educational & Essential Experience:

• Bachelor's Degree in any streem
  • Excellent Written and spoken communication, business technical writing
  • Computer Skills ability/experience using computer applications
  • Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat/Email)

Salary:
Fresher- 15500 in hand (NAPS/NATS)
Experience -18500 in hand (NAPS/NATS)
6 days working
1 rotational off
24*7 - Rotational shifts
One side transport facility only in ODD hours
Customer service + upselling

Interview Process:

1. HR round
2. AMCAT assessment - overall 40%
3. Ops round