Walk-in || Process Executive

Role & responsibilities

We are hiring enthusiastic, career-oriented Freshers. This opportunity is ideal for graduates who possess excellent communication skills in English, are passionate about delivering exceptional customer experiences, and are eager to build a successful career in the customer service industry.

The ideal candidate should be confident in interacting with customers over phone calls, demonstrate strong listening and problem-solving skills, and maintain a customer-first approach while always upholding professionalism. Since the role involves supporting customers from diverse regions, the ability to communicate effectively in whenever required is mandatory.

General Guidelines:

• Registrations will be processed on a first-come, first-served basis.
• Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 11:00 AM.
• Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
• Candidates are advised to carry a mobile charger, as the assessment and interview process may continue throughout the day.
• We are specifically looking for fresh graduates with outstanding communication skills and a customer-centric mindset.
• Applicants must have completed their Graduation or Postgraduation. Candidates currently pursuing any degree, certification, or educational program are not eligible.
• The role operates in a 24x7 work environment, primarily supporting customers across different geographies, including US customers. Candidates must be willing to work in rotational shifts and rotational week-offs.
• Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage.

Candidates must bring required documents:

• Two copies of their updated resume.
• A valid Government-issued photo ID proof.
• Original and photocopies of educational certificates and marksheets.

Eligibility Criteria:

• Freshers are welcome to apply
• Any Graduate (2024, 2025 & 2026)
• All semester original mark sheets and either a Provisional Certificate or Degree Certificate are mandatory. (For 2026 pass-outs, the Provisional Certificate or Degree Certificate is not mandatory.)
• Candidates with active backlogs (arrears) are not eligible.
• Excellent spoken English is mandatory.
• 0 -11 Month of experience considered only, more than 11 not suitable.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally.
• Communicate clearly, confidently, and effectively with customers in English, as required.
• Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates in both languages.
• Understand customer concerns, analyze issues, and provide timely resolutions.
• Deliver high-quality customer service while ensuring customer satisfaction.
• Accurately document customer interactions and update records in the system.

Job Details:

Role: International Voice Process

Shift: Night & Rotational Shift

Work Mode: Work from Office

Candidates must possess:

• Excellent verbal communication skills in English.
• Ability to read, write, speak, and understand English fluently.
• Strong listening and comprehension skills to effectively understand customer concerns and provide appropriate resolutions.
• Ability to communicate professionally with customers across different regions and backgrounds.
• Confidence in handling customer conversations, documenting interactions, and interpreting information in both languages. Preferred Candidate Profile
• Excellent verbal and written communication skills in English.
• Strong command of grammar, comprehension, and professional communication in both languages.
• Strong customer service orientation and customer-handling skills.
• Professional attitude, positive work ethic, and customer-first mindset.

Why Join Us?

• Excellent opportunity to kick-start your career in the Customer Support industry.
• Comprehensive training and professional development programs.
• Attractive career growth and advancement opportunities.
• Dynamic, inclusive, and collaborative work environment.
• Exposure to global customer interactions and industry best practices.
• Opportunity to enhance communication, customer service, and problem-solving skills while working with a leading organization.