Walk-in || Process Trainer

Job Title: Process Trainer BPO

Location: Bhopal
Experience: BPO Process Training Experience Mandatory
Salary: Up to 28,000 per month
Employment Type: Full-time

Job Summary

We are looking for an experienced Process Trainer with mandatory BPO training experience to join our team in Bhopal. The candidate will be responsible for delivering process, product, induction, refresher, and soft-skills training while working closely with Operations and Quality teams to improve employee performance and process knowledge.

Key Responsibilities

• Conduct induction, process, product, refresher, and soft-skills training for employees.
• Assess training and learning requirements and customize training programs accordingly.
• Prepare and execute monthly training calendars, assessments, and refresher sessions.
• Conduct knowledge assessments, call monitoring, and provide constructive performance feedback.
• Identify knowledge and performance gaps in coordination with Operations and Quality teams.
• Develop and implement targeted training interventions for underperforming employees.
• Coach and mentor employees to improve productivity, quality, and process adherence.
• Maintain training records, attendance, assessments, reports, and training MIS.
• Ensure timely completion of training assignments as per business requirements.
• Support new process/product launches and process changes through effective training.
• Contribute to process improvement initiatives through learning and development interventions.

Required Skills

• BPO Training & Development
• Process Training
• Product Training
• Induction & Refresher Training
• Soft Skills Training
• Performance Coaching
• Call Monitoring & Feedback
• Learning & Development
• MS Excel & MIS Reporting
• Communication & Presentation Skills
• Time Management
• Team Collaboration

Candidate Profile

• Prior experience as a BPO Trainer / Process Trainer / Corporate Trainer is mandatory.
• Strong understanding of BPO processes and training methodologies.
• Excellent communication and presentation skills.
• Good command of MS Excel and training-related MIS.
• Ability to handle training batches and manage multiple training requirements.
• Strong coaching, analytical, and interpersonal skills.

Compensation

Maximum Budget: 28,000 per month

Job Location

Bhopal, Madhya Pradesh

How to Apply

Interested candidates can share their updated resume at:

Email: [email protected], [email protected]
Contact: +91-9109292685 / 8815331494