Walk-in || Relationship Manager

Role & responsibilities -:

Company: Excell Autovista Pvt. Ltd.
Brand: Maruti Suzuki Arena
Department: Sales
Designation: Relationship Manager
Location: Mumbai / Navi Mumbai
Employment Type: Full-Time
Reporting To: Sales Manager & Team Leader

Preferred candidate profile -:

Key Responsibilities -:

Attend and professionally handle showroom walk-in customers.

• Understand customer requirements, preferences, and budget.
• Explain Maruti Suzuki vehicle models, variants, features, specifications, pricing, offers, and finance options.
• Generate sales leads through showroom enquiries, telephone calls, referrals, field activities, and digital leads.
• Arrange and coordinate vehicle test drives.
• Follow up regularly with prospective customers and convert leads into bookings and sales.
• Achieve monthly sales and revenue targets assigned by the management.
• Explain and coordinate car finance, insurance, exchange, accessories, and other value-added products.
• Maintain accurate customer information and follow-up records in the CRM/DMS.
• Coordinate with the finance, insurance, accessories, and delivery teams.
• Ensure timely documentation and smooth vehicle delivery.
• Maintain strong relationships with existing and prospective customers.
• Provide regular updates on sales leads, bookings, and target achievement to the Sales Manager.
• Participate in showroom promotions, exhibitions, road shows, and other marketing activities.
• Maintain professional grooming, communication, and showroom etiquette.
• Ensure customer satisfaction throughout the sales process and after deliver

Eligibility & Skills -:

• Graduate / HSC / equivalent qualification preferred.
• 03 years of experience in automobile, retail, FMCG, banking, telecom, or related sales roles preferred.
• Good communication skills in English, Hindi, and Marathi.
• Target-oriented and self-motivated personality.
• Basic computer knowledge and familiarity with CRM systems.
• Good product-learning ability.
• Valid driving licence preferred.

Key Performance Indicators (KPIs)-:

• Monthly vehicle sales target achievement.
• Lead-to-booking conversion.
• Booking-to-retail conversion.
• Number of customer follow-ups.
• Test drives generated and converted.
• Finance, insurance, accessories, and exchange penetration.
• Customer satisfaction and retention.
• CRM data accuracy and timely updates.

Previous automobile dealership experience will be an advantage.

Compensation & Benefits -:

• Fixed salary + performance-based incentives.
• PF / ESIC and other applicable company benefits based on salary.
• Career growth opportunities within the dealership.