Walk-in || Reporting Analyst

Hire a Reporting analyst based in India to provide dedicated operational reporting support aligned with A/R & Shared services team operating hours.

This will help WFM supervisor to focus on governance. quality assurance, stakeholder management, process optimization, workload prioritization, team development, and operational oversight.

Key Responsibilities:

• Provides customized workforce reports and dashboards for A/R, Coding and shared services teams.
• Prepare the QIP reports for all India Departments (A/R & Coding & Shared services)
• Maintain Productivity macro trackers used for coding and other supported business units
• Develop, maintain , and automate excel based productivity reports currently managed by Operations team.
• Manage attendance Disputes reports and maintain real time attendance dashboards to support operational decision-making.
• take ownership of the EOD reporting process currently handled by the Operations supervisors.
• Own & maintain the BCP reporting and workforce readiness documentation currently managed by Operation team.
• Serve as the Subject matter expert for workforce reporting , scheduling , attendance, and workforce related queries .
• Analyze productivity , utilization and attendance trends providing actionable recommendations to operations leadership.
• Ensure the accuracy , integrity and timely delivery of all workforce reports and dashboards .
• Develop and maintain automated dashboards using excel , power bi or other reporting tools to improve reporting efficiency .
• Identify reporting automation opportunities to reduce manual effort and improve data accuracy .
• Support seat capacity planning, staffing analysis and workforce forecasting activities.
• Monitor service level agreements and Key performance indicators and escalate risk when necessary.
• Standardize reporting processes and maintain documentation for reporting procedures and governance.

Experience:

1. Years of Experience 3 to 4 years – we are looking at seasoned analyst with a Workforce management knowledge and Strong reporting skills
2. Shift Timings – Night shift
3. 5 days working from office
4. Both pickup and drop cab facility provided on and above the CTC