Walk-in || Sales Development Representative

Inside Sales Executive Healthcare | US Market

Location: Bangalore
Work Mode: WFO
Shift: Night Shift
Experience: 3-8 Years
Employment Type: Full-Time

Job Summary

We are looking for an Inside Sales / Sales Development professional with experience in B2B outbound sales, lead generation and appointment setting, preferably within the US Healthcare market.

The role involves prospecting healthcare organizations, engaging with decision-makers, understanding business needs, qualifying opportunities and generating qualified meetings for the Sales and Business Development leadership team.

Key Responsibilities.

Prospecting & Lead Generation

• Prospect into assigned healthcare accounts and target organizations.
• Conduct outbound prospecting through cold calling, email campaigns, LinkedIn outreach and other approved channels.
• Identify new opportunities within assigned accounts and prospect lists.
• Build and maintain a healthy prospect pipeline.

Lead Qualification & Meeting Generation

• Qualify prospects based on established Ideal Customer Profile (ICP) criteria.
• Understand prospect business challenges, decision-making processes and potential opportunities.
• Engage with C-suite and senior healthcare stakeholders, including CEOs, CFOs, COOs, Practice Administrators, Revenue Cycle Leaders and Operations Executives.
• Present the organization's value proposition clearly and effectively.
• Handle initial prospect questions, objections and concerns.
• Schedule qualified meetings and teleconferences for Sales Executives, VP Business Development and leadership team members.

Sales Process & CRM Management

• Follow approved sales scripts while adapting conversations based on prospect needs.
• Execute structured follow-up sequences to maximize prospect engagement.
• Maintain accurate records of calls, emails, conversations and next steps.
• Ensure timely and accurate updates in HubSpot, Salesforce or other CRM platforms.

Reporting & Performance Management

• Maintain accurate daily activity and prospecting records.
• Submit daily activity and call reports at the end of the shift.
• Provide weekly pipeline, meeting and performance reports to the Team Leader.
• Participate in daily team scrums, one-on-ones and coaching sessions.
• Track performance against defined KPIs, lead-generation and meeting-generation targets.

Compliance & Data Handling

• Follow applicable HIPAA, data privacy, information security and internal compliance requirements while handling prospect information.
• Follow approved US outbound calling, email and prospect engagement practices.

Required Skills

• Experience in Inside Sales, SDR, BDR, Business Development or Lead Generation.
• Strong experience in outbound calling and cold calling.
• Excellent verbal and written communication skills.
• Experience with US/International B2B sales or prospecting preferred.
• Experience engaging with senior decision-makers and C-level stakeholders.
• Good understanding of lead qualification and appointment setting.
• Hands-on experience with CRM tools such as Salesforce, HubSpot or similar platforms.
• Strong follow-up, objection-handling and relationship-building skills.
• Comfortable working in US shifts and in a target-driven environment.
• Healthcare industry experience will be an added advantage.

Preferred Background

Candidates with experience in:

• US Healthcare / Healthcare IT
• Healthcare RCM / Revenue Cycle Management
• Healthcare SaaS / Technology
• B2B Inside Sales
• SDR / BDR
• Lead Generation
• Appointment Setting
• US outbound sales will be preferred.

Key Performance Indicators

• Qualified leads generated
• Outbound calls and prospecting activities
• Qualified meetings scheduled
• Conversion from prospect to qualified opportunity
• Follow-up effectiveness
• CRM accuracy and activity compliance
• Pipeline contribution