Walk-in || Service Technician

Service Engineer:

Job Description (JD)

Position Title:

• Service Trainee [freshers] 14,000 16,000 take home
• Service Technician [1-3 years] 20,000 30,000 CTC
• Service Engineer [4-10 years] 30,000 – 55,000 CTC

Department: Maintenance and Service Operations
Industry: Lift and Elevator Installation, Maintenance, and Servicing
Location: Bangalore/ Any
Reporting To: Service Manager/Operations Head

Purpose of the Role:
To ensure the efficient functioning, maintenance, and troubleshooting of elevators and escalators, delivering excellent customer service and maintaining safety standards.

Key Responsibilities:

• Conduct regular preventive maintenance of elevators and escalators as per the schedule.
• Diagnose and repair mechanical, electrical, and control system issues in elevators.
• Attend and resolve emergency breakdown calls promptly.
• Ensure compliance with safety and quality standards during servicing.
• Maintain records of service activities, including checklists and reports.
• Replace faulty parts and ensure the availability of critical spare parts.
• Liaise with clients to explain technical issues and service requirements.
• Provide support during warranty claims and follow up with the technical team.
• Train junior technicians and apprentices as required.
• Ensure timely submission of service reports and documentation to management.

Key Skills:

• Strong knowledge of elevator and escalator systems, including mechanical, electrical, and control systems.
• Proficiency in troubleshooting and problem resolution.
• Awareness of safety standards and regulatory requirements in the elevator industry.
• Customer relationship management skills.
• Time management and ability to handle multiple service calls.
• Basic knowledge of inventory management for spare parts.

Educational Qualifications:

• Diploma or Degree in Mechanical, Electrical, or related engineering fields.
• Certification in elevator maintenance or safety management (preferred).

Key Performance Areas (KPAs)

1. Service Efficiency:

• Completion of scheduled maintenance tasks within timelines.
• Prompt response and resolution of emergency breakdowns.

2. Technical Expertise:

• Accuracy in diagnosing and resolving issues.
• Minimal recurrence of issues after servicing.

3. Safety and Compliance:

• Zero safety violations or incidents during maintenance activities.
• Adherence to all regulatory requirements and company safety protocols.

4. Customer Satisfaction:

• Positive feedback from clients on service delivery.
• Quick resolution of customer complaints.

5. Documentation and Reporting:

• Timely submission of accurate service reports.
• Maintenance of complete service history for each site.

Key Responsibility Areas (KRAs)

1. Preventive Maintenance:

• Regular inspection and servicing of elevators and escalators as per maintenance schedules.
• Replacement of worn-out or defective parts before breakdowns occur.

2. Breakdown Resolution:

• Responding to and resolving emergency calls within defined SLAs (Service Level Agreements).
• Providing technical solutions and performing on-site repairs effectively.

3. Client Interaction:

• Communicating with clients to address their concerns.
• Educating clients about proper elevator usage and maintenance requirements.

4. Safety Management:

• Conducting maintenance tasks following safety protocols.
• Ensuring the worksite remains hazard-free during and after servicing.

5. Team Support and Training:

• Supporting junior technicians during complex repairs.
• Sharing knowledge and conducting on-the-job training sessions for team members.

6. Inventory and Spare Parts Management:

• Ensuring availability of essential spare parts for scheduled maintenance.
• Reporting inventory requirements to the Service Manager.

Preferred candidate profile

Perks and benefits