Walk-in || Student Support Executive

Job Summary:

The Student Support Executive is responsible for managing student interactions via calls, resolving their queries effectively, and ensuring timely support throughout their academic journey. This role is performance-driven and requires daily adherence to call targets and service standards.

Key Responsibilities:

• Handle incoming and outgoing calls to students with a daily goal of

• Minimum 80 connected calls per day

• Outbound calls 150+

• Address and resolve student concerns related to courses, programs, admissions, exam processes, and academic support

• Provide clear and accurate information about services, policies, and timelines

• Escalate complex or unresolved queries to the senior team promptly, following the escalation matrix

• Maintain detailed, accurate, and updated records of all interactions in the CRM system

• Follow communication scripts and service protocols to ensure a consistent student experience

• Coordinate with internal departments (academics, operations, finance) as needed for resolution

Required Skills and Competencies:

• Excellent verbal communication and listening skills
• Empathy and problem-solving abilities
• Basic knowledge of student lifecycle or academic operations (preferred)
• CRM handling and call documentation experience
• Time management and ability to meet daily call performance metrics

Preferred Qualifications:

• Graduate in any discipline
• 02 years of experience in student support, call centers, or customer service
• Prior experience in EdTech or education domain is a plus.