C
Converge Staffing Solutions
Walk-in || Team Lead BPM
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹700,000 – ₹850,000 / year
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
18 August 2026
What they need
- Location-Noida
- Comfortable to work in Rotational Shift/Night Shift
- Manage the day-to-day Planning, operation and problem-solving of a team of 16-25 resources , at least 2 yr exp as TL
- Develop team to ensure delivery of consistently superior quality, Ability to independently handle transitioning of new procedures,
- Drive the team to be client/customer-focused, owns training and development to team.
- Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals,
- Effectively track and analyze the performance of individual team members and provide effective coaching and feedback,
- Compiling all External and Internal reports Act as the communication conduit between team and management
- Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule P
- Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.
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