Walk-in || TEAM LEAD

Job Title: Team Lead Content Moderation

Preferably Female

Role Summary

The Team Lead Content Moderation is responsible for managing a team of moderators to ensure high-quality, accurate, and timely content review aligned with client guidelines and platform policies. The role involves driving performance, maintaining quality standards, and ensuring operational efficiency.

Note : Candidates must have prior content moderation experience and a minimum of 3+ years of documented experience in a Team Lead role.

Key Responsibilities

• Manage and lead a team of content moderators to meet productivity, quality, and SLAs

• Monitor team performance and provide regular feedback, coaching, and mentoring

• Conduct performance reviews, 1:1s, and development planning

• Ensure adherence to client policies, content guidelines, and compliance standards

• Handle escalations and complex moderation cases

• Drive process improvements and support operational excellence initiatives

• Maintain accurate reporting and dashboards for performance tracking

• Collaborate with Quality, Training, and Operations teams for continuous improvement

• Ensure team engagement, attendance, and discipline management

• Support hiring, onboarding, and training of new team members

Key Metrics

• Quality scores / Accuracy
• Productivity / Throughput
• SLA adherence
• Escalation handling
• Attrition & team engagement

Required Skills & Competencies

• Strong people management and leadership skills
• Good understanding of content moderation policies and tools
• Ability to handle sensitive content with resilience
• Excellent communication and stakeholder management
• Strong analytical and problem-solving skills
• Ability to work in fast-paced and high-pressure environments

Eligibility / Qualifications

• Bachelors degree in any discipline
• 5 - 7 yrs of experience in content moderation
• Experience in BPO/ITES environment preferred