Walk-in || Technical Support Associate

Immediate to 15days Notice Period is Preferred

Shift Timings: Night Shifts

Role: Technical Support Associate - Level1

Must Have: Strong Knowledge or hands on experience in DNS, DHCP, TCP/IP protocols, network connectivity, routers, switches.

Description

• Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware, software, and network-related issues, performs software distribution, creates and updates tickets, and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote support tools, to accomplish tasks and deliver exceptional customer service.

Responsibilities

• Answers inbound customer calls and/or transforms information from any customer service channel into the ticketing system.
• Uses remote support tools to troubleshoot, analyze, and resolve hardware, software, operating system, and network-related issues.
• Performs hands-on troubleshooting of desktops, laptops, peripherals, printers, mobile devices, and enterprise applications.
• Troubleshoots and resolves issues related to DNS, DHCP, TCP/IP protocols, network connectivity, routers, switches, and end-user computing environments.
• Escalates unresolved issues according to established procedures and keeps customers informed.
• Collaborates with global teams and supports users across multiple regions and time zones.

Required Qualifications

Eligibility Criteria

• Bachelor's Degree mandatory, No active backlogs

• Must have 0-3 years of relevant Service Desk, Technical Support, Helpdesk, or Desktop Support experience.

• Exposure to supporting users in a global service delivery environment.

• Must be willing to work in rotational shifts(Night shifts), including weekends/holidays as required.

• Excellent verbal and written communication skills in English are mandatory.

• Candidates must possess fluent English speaking skills with the ability to communicate confidently and professionally with global customers.

• Strong spoken English and customer interaction skills are required to effectively support users in a global service desk environment.

Preferred Qualifications

• Experience supporting Retail POS (Point of Sale) systems and Self-Checkout (SCO) environments.
• Exposure to retail store technologies, payment systems, scanners, printers, and store network devices.
• Knowledge of ITSM/ticketing tools and remote support applications.
• ITIL, CompTIA, Network+, or CCNA certifications are advantageous.
• Fluency in spoken and written English is mandatory, as the role involves supporting Global customers and stakeholders.

Documents to Carry:

• Updated Resume