Walk-in || Technical Support Engineer

About Movate
Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst- accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 11,700+ full- time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
Movate comes from the two words, Momentum and Innovate.

Role & Summary:
Designation : Engineer
Experience 1 - 6 years
Location Chennai - Ambit IT Park

Job Responsibilities:

Engage in direct communication with NETGEAR customers via phone, chat, and email.
The agent will assist customers with home mesh-wireless-network initial setup and configurations.
The agent will assist customers with home extender and powerline adapter initial setup and configurations.
The agent will assist customers with home extended or advanced home networking configurations.
The agent will confirm product expected behavior and troubleshoot as needed.
Actively promote the use of NETGEAR mobile apps. Accurately log customer cases and product issues.
Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.