iOPEX
Walk-in || Technical Support Engineer
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹150,000 – ₹300,000 / year
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Immediate Joiner Preffered
US Shift (Complete Night Shift)
Job Brief:
We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.
Roles & Responsibilities
- Handle customer issues via phone for a technology product
- Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
- Provide active updates to the customer until the issue has been resolved
- Triage issues to Level-2 and Customer Care team in other global locations
- Accurately document cases in-line with process requirements
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