Walk-in || Telecalling Executive

Role & responsibilities

• Answer inbound customer calls professionally and courteously.
• Explain products or services and their features clearly.
• Handle customer complaints and provide appropriate solutions or escalate issues when necessary.
• Record call details, customer feedback, and outcomes accurately. .
• Coordinate with the sales or support team to ensure customer satisfaction.

Preferred candidate profile

• Strong interpersonal and customer handling skills.
• Good listening, problem-solving, and negotiation skills.
• Ability to multitask and manage time effectively.
• Strong attention to detail and accurate record-keeping.