Walk-in || Telecom Executive

Job Title: Telecom Lead Generation Specialist
Location: Janakpuri East, New Delhi
Company: Teleminds Infotech Pvt. Ltd.
Shift Timings: 5:30 AM to 2:30 PM
Working Days: Monday to Friday (Saturday Half Day)
Employment Type: Full-Time, On-Site
Industry: Energy, Telecoms, Insurance, B2B SaaS & IT
Market: Australia
Salary: 3LPA-5LPA + Uncapped Incentives

Who We Are
Teleminds Infotech Pvt. Ltd., incorporated in 2012, is a leading Business Process Outsourcing (BPO) company serving a diverse portfolio of clients across Australia, particularly in the telecom and energy sectors. With its head office in Kolkata and an additional office in Delhi, Teleminds has grown to a strength of 600+ employees.
We combine advanced technology, industry expertise, and customer-centric solutions to help businesses overcome complex challenges, enhance productivity, and accelerate growth. Our commitment to excellence extends to both our clients and employees, fostering a collaborative and high-performance work environment.
Role Overview
We are looking for a highly motivated and results-driven Telecom Lead Generation Specialist to engage with prospective customers in the Australian telecom market. The successful candidate will be responsible for identifying customer requirements, generating qualified leads, scheduling appointments or transfers for the sales team, and contributing to campaign growth through effective customer engagement and lead qualification.

Key Responsibilities

• Contact prospective customers and generate qualified leads for telecom products and services
  in the Australian market.
• Engage customers through outbound and inbound interactions to assess their telecommunications
  needs.
• Educate customers about available internet, broadband, mobile, NBN, and telecom solutions.
• Qualify leads based on campaign criteria and transfer or schedule appointments for the sales team.
• Maintain a strong pipeline of qualified opportunities to support business growth. Achieve daily, weekly, and monthly lead generation targets and KPIs.
• Deliver a positive and professional customer experience during every interaction and build report and establish trust with prospective customers through effective communication.
• Address customer questions and provide accurate information regarding telecom products and services.
• Ensure all customer interactions reflect the company's commitment to service excellence with Australian telecommunications regulations, company policies, and campaign requirements.
• Follow approved scripts, call guides, disclosure requirements, and quality standards. Obtain and document customer consent where required.
• Maintain accurate customer records and update CRM systems promptly.
• Participate in quality monitoring, coaching sessions, and performance reviews. Adhere to data privacy, confidentiality, and ethical communication standards.
• Consistently meet or exceed lead generation, productivity, and quality targets.
• Maintain high standards of attendance, adherence, and call quality.
• Collaborate with Team Leaders and Management to achieve campaign objectives.

Pre-Requisites

• Minimum 1-3 years of experience in Lead Generation, Telecom Sales, Customer Acquisition, BPO Sales, or Appointment Setting.
• Experience working on Australian telecom campaigns will be highly preferred.
• Excellent verbal communication and interpersonal skills.
• Strong lead qualification and customer engagement abilities.
• Experience with CRM systems, dialers, and lead management tools.
• Goal-oriented mindset with a passion for achieving targets.
• Ability to work in a fast-paced, performance-driven environment.
• Graduate candidates preferred.

Benefits

• Competitive salary with performance-based incentives.
• Uncapped earning potential through attractive incentive structures.
• Professional development and career growth opportunities.
• Job stability with a company operating successfully for over a decade.
• Free Pick-Up Service from home.
• Free meals provided.
• PF and ESIC benefits.
• Regular team outings, rewards, and employee engagement activities.
• Supportive and growth-oriented work environment.

How to Apply
Interested candidates are requested to call or WhatsApp their resume to:
contact:- 8800215768

Teleminds Infotech Pvt. Ltd. is an equal opportunity employer. We welcome applications from all qualified candidates and make hiring decisions based solely on merit, qualifications, and business requirements.