Walk-in || Trainer

Position: Trust & Safety Trainer

Location: Hyderabad

Experience: 5+ years overall experience, with a minimum of 1+ year of experience in a Training/L&D role

Shift/Week Off: Requires flexibility to adapt to business needs and operational requirements

Role Overview

We are looking for an experienced Trust & Safety Trainer to drive training and development initiatives for Trust & Safety operations. The ideal candidate should have strong knowledge of content moderation, risk operations, policy enforcement, and quality standards, along with proven experience in delivering training programs.

Key Responsibilities

• Deliver new-hire, refresher, upskilling, and process training for Trust & Safety teams.
• Develop and maintain training materials, presentations, assessments, and knowledge checks.
• Conduct training sessions on Trust & Safety policies, content moderation guidelines, workflows, and quality standards.
• Evaluate trainee performance through assessments, nesting, and certification processes.
• Identify knowledge gaps and provide targeted coaching and feedback.
• Partner with Operations, Quality, and Policy teams to ensure training content remains accurate and aligned with process updates.
• Track and report training effectiveness, performance metrics, and trainee progress.
• Conduct refresher sessions based on quality trends, policy changes, and operational requirements.
• Support calibration sessions and ensure consistent understanding of policies across teams.
• Maintain training documentation, attendance records, assessment results, and performance reports.
• Handle multiple training batches and adapt training delivery based on learner requirements.
• Stay updated on emerging Trust & Safety trends, policies, and industry best practices.

Required Skills & Qualifications

• 5+ years of overall professional experience, preferably in Trust & Safety, Content Moderation, Risk Operations, or a related domain.
• Minimum 1+ year of experience in a Trainer/L&D role.
• Strong understanding of Trust & Safety and content moderation processes.
• Excellent verbal and written communication skills.
• Strong presentation, facilitation, and classroom management skills.
• Ability to simplify complex policies and explain them effectively to diverse audiences.
• Strong analytical and problem-solving abilities.
• Experience with training metrics, assessments, and performance tracking.
• Proficiency in MS Office/Google Workspace and presentation tools.
• Ability to work independently as well as collaborate with cross-functional teams.
• Willingness to work in rotational shifts and rotational week-offs.
• Willingness to work from the Hyderabad location.

Preferred Qualifications

• Experience working with global Trust & Safety/content moderation programs.
• Experience handling policy/process transitions and change management.
• Exposure to LMS, training dashboards, QA tools, and learning analytics.
• Experience in coaching, nesting, certification, and remediation programs.