Walk_In Content Moderator

Main Responsibilities

• Provide friendly and responsive customer support to users via multiple communication channels including email, chat, and social media platforms
• Review user-generated content including text, images, videos, and profiles to ensure compliance with community guidelines and platform policies
• Identify, flag, and remove inappropriate content that violates platform rules, including hate speech, violence, harassment, explicit material, or other policy violations
• Utilize automated moderation tools and systems to efficiently process content while following established escalation procedures for complex or sensitive cases
• Maintain detailed and accurate documentation of moderation decisions and flagged
• content according to company procedures
• Collaborate with internal teams to address emerging content trends, policy updates,
• and ensure consistent enforcement of community standards
• Address user concerns and inquiries promptly while maintaining a high level of
• professionalism, empathy, and customer-centric approach
• Identify opportunities for improving user experience and provide constructive feedback
• for app enhancements
• Maintain user information confidentiality and protect it from unauthorized use, ensuring
• compliance with privacy policies
• Perform any other tasks, duties, or services requested by immediate supervisor

Requirements

• Strong written and verbal communication skills in English and Hindi, along with mandatory proficiency in any one of the following languages: Bengali, Marathi, Telugu, Tamil, Malayalam, or Kannada.
• 1 to 2 years of experience in content moderation is required**.**
• Comfortable to work in 24*7 environment.
• Emotional resilience and ability to handle potentially disturbing or sensitive content professionally
• Strong digital literacy with familiarity navigating social media platforms and online environments
• Previous experience in content moderation, trust and safety, or similar roles - desirable
• Sound judgment and decision-making skills for content evaluation
• Understanding of online community dynamics and user behavior
• Ability to maintain strict confidentiality regarding sensitive user information
• Flexibility to adapt to evolving policies and guidelines in a fast-paced environment
• Strong ethical standards and professional approach to sensitive material

Benefits and perks

• Free pick and drop within 35 Km of radius.
• Medical Insurance