Walkin Servicenow ITOM Developer/Architect Pune

Key Responsibilities

• Design, develop, configure, and implement ServiceNow ITOM solutions.

• Configure and maintain ITOM modules including:

• Discovery

• Service Mapping

• Event Management

• CMDB

• Cloud Discovery

• Operational Intelligence (preferred)

• Install, configure, and troubleshoot MID Servers.

• Implement and maintain CMDB data model, governance, and data quality processes.

• Perform service mapping for business services and critical applications.

• Configure event rules, alert correlation, and integrations with monitoring tools.

• Work with infrastructure teams to discover on-premises and cloud assets.

• Develop and maintain integrations using REST APIs, SOAP, IntegrationHub, and web services.

• Analyze business requirements and translate them into technical solutions.

• Conduct workshops, solution design sessions, and user training.

• Support platform upgrades, enhancements, and production issue resolution.

• Create technical documentation, solution designs, and deployment plans.

Required Skills

ServiceNow Expertise

• Strong hands-on experience in ServiceNow ITOM.

• Deep understanding of:

• Discovery

• Service Mapping

• Event Management

• CMDB

• MID Server Architecture

• Experience with ServiceNow scripting:

• JavaScript

• Business Rules

• Script Includes

• Client Scripts

• Flow Designer

Infrastructure Knowledge

• Windows & Linux Servers
• Network Devices
• Virtualization Technologies (VMware)
• Public Cloud Platforms (AWS, Azure, GCP)
• Databases and Middleware Technologies

Integration Skills

• REST/SOAP APIs
• IntegrationHub
• Web Services
• Monitoring Tools Integration (SolarWinds, SCOM, Dynatrace, AppDynamics, Splunk, etc.)