WAN Support Associate

We are looking for WAN Support Associates to monitor and support a global Wide Area Network (WAN). The role involves basic network troubleshooting, incident handling, ISP coordination, and timely escalation to maintain network availability.

Requirements

Key responsibilities

• Monitor WAN links, network devices, and alerts; identify connectivity issues.
• Perform initial troubleshooting of network outages, latency, packet loss, and routing or switching issues.
• Log, update, and track incidents through resolution, following defined SLAs and escalation procedures.
• Coordinate with ISPs for circuit troubleshooting, outage updates, and service restoration.
• Escalate unresolved or critical incidents to senior engineers with relevant logs and troubleshooting findings.
• Maintain incident records, operational documentation, and shift handover notes.
• Participate in rotational shifts for 24×7 global WAN support.

Required qualifications and skills

• Engineering graduate with 1–3 years of experience in network operations or support.
• Working knowledge of routing, switching, TCP/IP, subnetting, VLANs, and basic WAN concepts.
• Familiarity with troubleshooting tools such as ping and traceroute.
• Ability to communicate clearly with internal teams and ISP support teams.
• Willingness to work from Bangalore and participate in rotational shifts.

Benefits

• Health insurance coverage for employees and their families.

• Long-term benefit savings plan with employer matching contributions.

• Opportunities for professional development and advancement within the organization.