Warden

Job Title

Warden

Department

Facility & Infrastructure Management

Reporting To

Chief Warden

Job Purpose

To support the Chief Warden in maintaining a safe, disciplined, supportive, and conducive living environment for students residing in MUCM hostels. The Warden will be primarily responsible for student supervision, welfare, discipline, engagement, and day-to-day hostel coordination, while supporting routine hostel operations and ensuring hostel facilities and services are maintained appropriately.

The Warden will act as the first point of contact for students on routine hostel-related matters and will escalate serious, sensitive, or unresolved matters to the Chief Warden.

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Key Accountabilities / Primary Responsibilities

1. Student Welfare & Supervision – 40%

• Act as the primary point of contact for students residing in the assigned hostel.
• Maintain regular presence and visibility within the hostel and build positive relationships with students.
• Attend to routine student concerns relating to accommodation, roommates, facilities, and general welfare.
• Provide appropriate support to students and escalate welfare concerns to the Chief Warden / Student Services Department when required.
• Promote a respectful, inclusive, and conducive residential environment.
• Support student orientation, hostel meetings, awareness programmes, and engagement activities.
• Be available to provide reasonable support outside normal working hours when required for student welfare or urgent hostel matters.

2. Discipline & Student Conduct – 30%

• Monitor students' compliance with hostel rules, regulations, curfew, and code of conduct.

• Address routine disciplinary issues fairly, professionally, and consistently.

• Monitor and respond to matters such as:

  • Curfew violations
  • Noise and disturbance
  • Unauthorized visitors
  • Vandalism or misuse of facilities
  • Bullying, harassment, fighting, or inappropriate behaviour
  • Smoking or prohibited activities
  • Other breaches of hostel rules

• Conduct preliminary fact-finding and document incidents accurately.

• Maintain appropriate discipline and incident records.

• Escalate serious, repeated, or sensitive cases to the Chief Warden / SSD for further action.

• Support disciplinary investigations and proceedings as directed by the Chief Warden.

3. Hostel Operations – 20%

• Support the Chief Warden in the smooth day-to-day functioning of the hostel.
• Assist with student check-in, check-out, room allocation, room changes, and related documentation.
• Conduct routine checks of rooms, washrooms, common areas, and hostel facilities.
• Monitor cleanliness, housekeeping, hygiene, and general condition of hostel premises.
• Report maintenance, repair, utility, and facility issues to the relevant team and follow up on routine requests.
• Monitor hostel furniture, appliances, keys, and other basic inventory and report loss or damage.
• Assist in maintaining accurate hostel occupancy, student, complaint, and incident records.
• Ensure assigned hostel information is updated accurately in SLCM within the required timeline.
• Assist in verifying hostel utility or other applicable student charges and flag discrepancies to the Chief Warden.
• Identify recurring operational issues and bring them to the attention of the Chief Warden.

4. Safety & Emergency Support – 10%

• Monitor compliance with basic hostel safety and security requirements.
• Report safety hazards, unauthorized access, or security concerns promptly.
• Support campus Security and relevant departments during emergencies.
• Respond to student emergencies, including medical incidents, fire, accidents, or serious security concerns, and immediately inform the Chief Warden.
• Support fire drills, evacuation exercises, and other hostel safety initiatives.
• Maintain appropriate records of significant incidents.

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Reporting & Documentation

• Maintain accurate records of student concerns, disciplinary matters, incidents, inspections, and operational issues.
• Provide regular updates to the Chief Warden on significant student and hostel matters.
• Prepare incident reports when required.
• Support the Chief Warden in preparing periodic hostel reports and operational updates.

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Coordination

Internal

Work closely with:

• Chief Warden
• Student Services Department
• Campus Security
• Housekeeping / Hostel Support Staff
• IT / SLCM Support
• Other relevant MUCM departments

External

Coordinate with external service providers or contractors only when authorized by the Chief Warden or relevant MUCM authority.

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Authority & Escalation

The Warden will manage routine student and hostel matters within the authority delegated by the Chief Warden.

Serious disciplinary cases, major emergencies, safeguarding concerns, significant property damage, criminal or substance-related incidents, serious student grievances, and matters requiring Management/SSD intervention must be escalated promptly to the Chief Warden.

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Special Requirements

• Minimum 5 years of relevant experience in hostel, student accommodation, residential, campus, hospitality, or similar environments.
• Good communication skills in English, both spoken and written.
• Strong interpersonal, student-handling, and conflict-resolution skills.
• Mature, responsible, approachable, and able to maintain confidentiality.
• Ability to handle student discipline and welfare matters fairly and professionally.
• Basic understanding of safety, security, and emergency procedures.
• Good documentation and reporting skills.
• Basic computer literacy and ability to use systems such as SLCM.
• Ability to work with students from diverse backgrounds.
• Willingness to work flexible hours, including weekends or after normal working hours, when required for hostel operations, student welfare, or emergencies.