Warehouse Administrator

NO AGENCIES PLEASE

Hours: 8am to 5pm Monday to Friday

About us

We are an award winning 3PL operating in Central Bedfordshire for over 50 years. As a robust, fast growing family business, we now have almost 200 employees working across our 5 warehousing sites and Distribution Centre. We offer a competitive salary, excellent employee benefits and continuously invest in our workforce.

This role will be required to ensure that they deliver a high quality, comprehensive administration and communications support to multiple customers on a daily basis. They will be the main point of contact and will need to be proactive in resolving any issues and escalating to management where needed. They will support with all customer queries and from time to time offer operational support in the warehouse.

Major duties & responsibilities:

• Liaison day to day for contact for any queries, both via email and phone
• Managing customer orders and prioritisation based on customer requirements
• Stock investigation through warehouse management system (WMS)
• Creation and management of customer POs, picks and stock management within the WMS
• Manage each customer query through to close
• Manager customer bookings liaising daily with hauliers and freight forwarders
• Daily use of customer portals of outbound shipments and orders
• Day to day issue solving and reporting
• Warehouse error tracking through issue log
• Stationery and consumables stock management & ordering
• KPI reporting for multiple customers
• Support with key customer operational requirements
• Any other duties as required

What we are looking for...

Profile

• Ability to be flexible and adapt to changes to meet the demands placed on MC by our customers
• Strong communicator and customer service skills
• Calm under pressure
• Innovative, forward thinking, able to think ‘outside the box’ and generate new opportunities for improvement
• A team player and happy to muck in with all tasks on site
• Quick learner – ability to learn new IT systems is a MUST

Technical competencies:

• Previous administrative experience is essential
• Proficient in the use of Microsoft packages e.g. Excel, Word and Powerpoint
• Adaptable IT skills
• Previous experience with WMS systems preferred
• Ability to communicate in clear and concise manner verbally and in writing is essential
• Attention to detail is essential

Behavioural competencies:

• Ability to maintain confidentiality and establish trust and credibility with customers
• Strong organizational skills
• Completes work accurately, on time
• Shows commitment to customer satisfaction
• Courteous, responsive and professional with others
• Builds positive working relationships
• Good verbal and written communication skills
• Flexible in role; willing to adapt to changing/new duties
• Actively seeks new knowledge and skills

This job description is provided as a guide to the main duties and responsibilities of the role. The employee is required to undertake such other duties as may be reasonably required.

Benefits:

• Holiday: 23 + bank holidays
• Pension: 4% EE and 4% ER following probation
• 3 x Basic Life assurance
• Health Cash Plan inclusive of EAP

Job Type: Full-time

Pay: £31,002.47 per year

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person