Warehouse and After-Sales Coordinator

Job Summary

The Warehouse and After-Sales Coordinator is responsible for coordinating warehouse operations, inventory management, product movement, and after-sales services. The role ensures that products, spare parts, and materials are properly received, stored, released, and documented while providing timely support to customers regarding service requests, repairs, replacements, and product concerns.

Key Responsibilities

Warehouse Operations

• Receive, inspect, and verify incoming products, equipment, spare parts, and materials.
• Ensure proper storage, labeling, organization, and handling of warehouse items.
• Prepare and release items based on approved requests, sales orders, or service requirements.
• Maintain accurate inventory records and conduct regular physical inventory counts.
• Monitor stock levels and coordinate replenishment of fast-moving or critical items.
• Ensure proper documentation of receiving, releasing, transferring, and returning of items.
• Coordinate with purchasing, logistics, sales, and other departments regarding inventory and delivery requirements.
• Maintain warehouse cleanliness, organization, and compliance with safety procedures.

After-Sales Support

• Receive and coordinate customer concerns, service requests, product complaints, and warranty claims.
• Coordinate product inspection, repair, replacement, and service requirements with technicians and relevant departments.
• Monitor the status of customer service requests and provide timely updates to customers.
• Prepare and maintain service reports, warranty documents, return forms, and other after-sales records.
• Coordinate the movement of defective or returned products between customers, warehouse, suppliers, and service personnel.
• Follow up on pending repairs, replacement parts, warranty claims, and service requests.
• Ensure that customer concerns are properly documented and resolved within the required timeframe.

Administrative and Coordination Duties

• Maintain organized records of warehouse and after-sales transactions.
• Prepare inventory, service, warranty, and after-sales reports as required.
• Coordinate with internal departments and external suppliers/service providers.
• Monitor pending deliveries, service requests, and other transactions to ensure timely completion.
• Perform other warehouse, administrative, and coordination tasks as assigned by management.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
• At least 1–2 years of experience in warehouse operations, inventory management, logistics, customer service, or after-sales support.
• Knowledge of inventory control and warehouse documentation.
• Proficient in Microsoft Office, particularly Excel.
• Good organizational and time-management skills.
• Strong communication and coordination skills.
• Detail-oriented and able to maintain accurate records.
• Ability to work independently and coordinate effectively with different departments.
• Willing to perform warehouse-related duties and occasional field/customer coordination when required.

Pay: Php25,000.00 - Php27,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Promotion to permanent employee
• Staff meals provided

Work Location: In person