Warehouse & Customer Service Coordinator

The Company

Foot Science International is a well-established, successful company designing and manufacturing Formthotics insoles for customers around the world.

We supply products to medical professionals, high performance athletes and everyday users. Formthotics is trademarked and patented in many countries and our brand name is known for the highest quality and manufacturing standards.

We are looking for someone with good warehouse skills who will also enjoy data entry, email and telephone customer service work.

The Role

You will be working closely with our sales, warehouse and production teams to make sure orders are despatched in full and on time. Keeping customers up to date, dealing with queries and organising freight will be your main areas of focus.

Providing cover in the warehouse (packing orders) during busy times is part of this role.

Responsibilities will include:

• Processing orders and checking delivery dates for customers
• Regular communication with customers by phone and email
• Maintain customer records in our CRM
• Investigate and resolve queries
• Track and trace shipments from suppliers and to customers
• Maintain reporting on KPIs
• Assist in warehouse with order picking and packing as needed

We are a collaborative, close knit team and we will appreciate your ideas to improve how we do things.

About You

A positive attitude and a team focused approach is essential and an ability to communicate confidently by phone and email with our customers is important.

We’re looking for good warehouse experience, good PC skills and good numeracy. We deal with high order volumes so excellent attention to detail and organisation skills will be important.

We look after each other at Formthotics and we offer a supportive, positive work environment, a good hourly rate and Southern Cross after six months.

Click ‘Apply’ or call Kris on [021 0883 5617](tel:021 0883 5617) to talk about the role.