Warehouse & Customer Service Coordinator

Are you a supply chain professional who enjoys balancing customer service, logistics, and warehouse operations? We are looking for a proactive and detail-oriented Warehouse & Customer Service Coordinator to support our growing OEM business across Europe.

In this role, you will act as the vital link between warehouse operations, logistics providers, commercial teams, and customers, ensuring products are delivered efficiently and customers receive excellent service. You will also play an important role in driving process digitalization and continuous improvement across the European supply chain.

The role will be based in Utrecht, Netherland and will report to the Senior Demand Planning & Customer Supply Chain Manager, Ambient OEM, Europe.

Your Key Responsibilities:

• Coordinate day-to-day warehouse, inventory, and logistics activities across Europe.
• Manage customer orders, deliveries, returns, and claims to ensure excellent service levels.
• Monitor stock levels, perform stock reconciliations, and manage ageing or obsolete inventory.
• Arrange transport bookings and track shipments to ensure timely customer deliveries.
• Act as the key point of contact between customers, warehouse partners, logistics providers, and internal teams.
• Support process improvements, EDI integration, and supply chain digitalization initiatives.
• Maintain accurate master data and ensure compliance with supply chain and trade requirements

Why Choose Us?

• Our Values: At Thai Union, we uphold a culture defined by passion, humility, and respect. Our team is driven by a responsible, collaborative, and innovative approach, ensuring that our work contributes to meaningful change in the seafood industry.
• Global Reach: Work with key markets such as France, UK, and Nordics, collaborating with international teams across Europe and Asia.
• Collaborative Environment: Experience a dynamic workplace where you’ll collaborate closely with cross-functional teams, including commercial, logistic, and digital functions. This collaborative approach not only enhances your knowledge but also contribute to digital transformation and process innovation initiatives.
• Professional Growth: Enjoy opportunities for professional growth and career development as the business continues to expand and evolve.

About You:

• Experience in supply chain, logistics, warehouse operations, customer service, or order management.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with ERP systems (SAP experience is an advantage) and Microsoft Office applications.
• Fluent Dutch and professional written and spoken English; additional European languages are a plus.
• A customer-focused mindset with excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with a continuous improvement mindset.
• Relevant education, vocational training, or equivalent practical experience in supply chain, logistics, business, or a related field.

About Us:

Thai Union Group , a global seafood leader, the largest canned seafood producer in the world plays a dominant role both as Private Label (OEM) producer as well as through it’s own global brand portfolio that includes Chicken of the Sea, John West, Petit Navire, Parmentier, Mareblu, King Oscar, Rugen Rish, SELECT, Fisho and Qfresh etc.

Thai Union Group is committed to realizing its “Healthy Living, Healthy Oceans” vision. With a focus on health and wellbeing across us, we take our responsibility to sustainable fishing and the marine environment seriously – in 2016 Thai Union launched SeaChange – our strategy for looking after the oceans and managing our waste, our responsibility to our people working around the globe and the communities we work with. We set ourselves and our peers some challenging targets to be more sustainable and we’re making great progress.

Our values drive how we approach our work and engage with our people and customers. These values are to be passionate, humble, respectful, responsible, collaborative and innovative. We do great work, the right way, in challenging times, but we have a strong team that gets the job done. Our people are full of positivity, resilience, fortitude and humour.

We are committed to creating an inclusive work environment where everyone feels valued and recognized for who they are. This is a critical component of our success. Each of our employees adds value to the company regardless of gender, education, religion, origin, nationality, disability or age.

What we can offer you

• A competitive salary with holiday allowance
• Discretionary bonus
• Pension plan
• 27 holidays per year
• Sport membership
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment that values sustainability and teamwork

Next Steps

If you’re passionate about making a difference and thrive in a flexible, collaborative setting, we’d love to hear from you!

We will review your application and if we think you meet the criteria of the role, we will reach out.

You will have a call with one of our recruitment team and then if we move to the next stage, we will set up an interview with your potential new manager either face to face or via Teams. Final stage interviews are usually face to face.

Thai Union is committed to providing equality of opportunity. If you require any reasonable adjustments to support your application, please let us know.