Warehouse & Customer Service Coordinator

Location: South West Sydney, NSW

Employment Type: Temp-to-Perm | Full-Time
About the Opportunity
An established industrial products and distribution business is seeking a Warehouse & Customer Service Coordinator to support warehouse operations and customer service activities. This is a hands-on role offering exposure across inventory management, distribution, freight coordination and customer support within a growing business environment.
The Role
This hybrid position is split between approximately 60% warehouse operations and 40% customer service, with all duties based within the warehouse office and distribution centre environment.
Warehouse Responsibilities

• Receive, inspect and store incoming shipments.
• Pick, pack and dispatch customer orders accurately and on time.
• Maintain stock levels and conduct regular stock counts.
• Ensure warehouse cleanliness, organisation and WHS compliance.
• Coordinate freight bookings and liaise with transport providers.
• Operate a forklift for loading and unloading activities.
• Use basic hand tools, including cutters and grinders to prepare products for customer orders.

Customer Service Responsibilities

• Answer inbound customer calls and email enquiries.
• Process customer orders and provide delivery updates.
• Follow-up quotations and outstanding orders.
• Provide administrative support to the sales team and maintain customer records.

Key Requirements

• Minimum 2 years experience in a warehouse, store person or similar role.
• Current NSW Forklift Licence (LF).
• Strong verbal and written communication skills.
• Ability to work independently and manage priorities.
• Basic computer literacy and data entry skills.
• Current driver's licence.
• Experience within industrial, engineering, manufacturing or mining-related environments is highly regarded.
• Exposure to ERP systems would be advantageous.

Additional Information
Candidates should be physically capable of safely lifting items up to 15kg as part of normal warehouse duties.
Successful applicants will be required to complete a pre-employment medical assessment and drug & alcohol screening.