Warehouse & Customer Support Assistant

Warehouse & Customer Support Assistant

Sexual Health & Wellbeing Industry

📍 Location: Braybrook, Melbourne, 3019
🕒 Hours: Monday to Friday, 8:00am – 4:06pm
✅ No weekend work

Join a Team That Makes a Difference

We're looking for an enthusiastic and reliable
Warehouse & Customer Support Assistant
to join our growing team in the Sexual Health & Wellbeing industry.

This is a varied, hands-on role that combines warehouse operations with day-to-day support for our sales and customer service teams. No two days are quite the same, which makes it perfect for someone who enjoys variety, takes pride in their work, and isn't afraid to roll up their sleeves when needed.

If you're comfortable working in an open-minded, professional environment, have a great attitude, strong attention to detail, and enjoy being part of a supportive team, we'd love to hear from you.

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About the Role

As our Warehouse & Customer Support Assistant, you'll play an important role in keeping our business running smoothly. You'll help ensure customer orders are picked, packed, and dispatched accurately while also assisting with administrative and sales support tasks throughout the day.

This is an excellent opportunity for someone who enjoys balancing computer-based work with hands-on warehouse duties.

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What You'll Be Doing

Warehouse Operations

• Pick, pack, and dispatch customer orders accurately and efficiently
• Prepare shipping documentation and labels in line with carrier requirements
• Book freight through online portals and upload bulk order files (CSV)
• Print labels, manifest shipments, and prepare orders for collection
• Update tracking information within inventory management systems
• Replenish picking locations to maintain stock availability
• Assist with stock takes and inventory accuracy
• Maintain a clean, organized, and safe warehouse environment

Administration & Team Support

• Provide day-to-day administrative support to the sales team
• Assist with order processing and customer-related administration
• Update records and maintain accurate system information
• Support operational improvements and general business activities as required
• Help ensure smooth communication between warehouse and office functions

Safety & Compliance

• Operate warehouse equipment safely, including pallet jacks, trolleys, and scanners
• Follow workplace health, safety, and manual handling procedures
• Report hazards, incidents, damaged stock, or safety concerns promptly
• Contribute to maintaining a positive and safety-focused workplace culture

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About You

We're more interested in finding the right person than the perfect résumé. If you bring a positive attitude, reliability, and a willingness to learn, you'll fit right in.

You'll ideally have:

• Strong computer skills, particularly in Microsoft Excel and online systems
• Excellent communication skills, both written and verbal
• Strong attention to detail and a proactive approach to problem-solving
• The ability to work independently and as part of a team
• A positive, can-do attitude and strong work ethic
• A dependable attendance and punctuality record
• The ability to work on your feet and safely lift to 14kg
• Good organizational skills and the ability to stay calm under pressure

Bonus Points For:

• Previous warehouse or logistics experience
• Experience with freight booking platforms
• A current forklift license

Requirements:

• Full Australian working rights
• Availability for an immediate start
• Steel-capped boots and high-visibility clothing (PPE)

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What We Offer

✅ Monday to Friday schedule – enjoy your weekends
✅ Friendly, supportive, and inclusive team culture
✅ A workplace that values diversity, respect, and open-mindedness
✅ Opportunities to learn new skills and grow with the business
✅ A stable and growing industry with meaningful products and services
✅ A safe and well-maintained working environment

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Ready to Apply?

If you're looking for a role where you can contribute, learn, and be part of a team that values both hard work and a good sense of humor, we'd love to hear from you.

Please submit your résumé along with a brief cover letter telling us why you'd be a great fit for the role.

Only shortlisted applicants will be contacted.

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Be part of a business that's helping people live healthier, happier lives while enjoying a positive workplace where your contribution truly matters.