Warehouse & Delivery Technician

Join our team as a Warehouse & Delivery Technician and play a vital role in ensuring timely and accurate deliveries to our valued customers! As a key member of our warehouse team, you will be responsible for receiving shipments, assembling and maintaining the cleanliness of equipment, and safely transporting goods to designated locations while providing exceptional customer service.

DUTIES & RESPONSIBILITIES

Warehouse Operations & Inventory Management

Inspect, unload, receive, store, and organize incoming inventory, equipment, supplies, and materials.

Refuse damaged deliveries if needed.

Assist with daily warehouse operations, including receiving, storing, picking, staging, and shipping products.

Support inventory management through counting, labeling, organizing, and maintaining accurate stock levels.

Maintain accurate records related to inventory, deliveries, and equipment preparation.

Assist with warehouse organization, inventory projects, and operational improvement initiatives.

Maintain a clean, safe, and organized warehouse environment.

Delivery & Customer Support

Prepare daily delivery routes and stage equipment for delivery.

Lead or assist with customer deliveries, equipment pickups, and urgent delivery requests as assigned.

Contact customers prior to deliveries to confirm delivery details and verify addresses when appropriate.

Deliver, set up, and explain the basic operation of equipment to customers and caregivers.

Assist customers with loading equipment and supplies when necessary.

Provide professional and courteous customer service while representing the Company in customers' homes, facilities, and communities.

Equipment Processing & Preparation

Assemble equipment and prepare products for delivery, rental, showroom display, or inventory.

Learn and perform basic wheelchair setups, adjustments, and equipment preparation.

Clean, disinfect, inspect, and prepare returned equipment according to company policies, manufacturer guidelines, and accreditation standards.

Maintain cleaning, inspection, and equipment processing procedures as required.

Vehicle & Facility Support

Load and unload company vehicles efficiently and safely.

Maintain clean, organized, and properly stocked company vehicles.

Notify the Technician Manager of vehicle maintenance needs, equipment concerns, inventory shortages, or operational issues.

Empty trash, maintain warehouse cleanliness, and assist with facility housekeeping duties as assigned.

Assist with building maintenance, grounds maintenance, landscaping, and facility upkeep as assigned.

Assist with snow removal during winter months, including sidewalks, loading areas, entrances, and other designated areas.

Safety, Compliance & Team Collaboration

Work collaboratively with all departments within the company.

Maintain compliance with all company policies, HIPAA requirements, safety procedures, warehouse protocols, vehicle policies, accreditation requirements, and operational guidelines.

Attend department and company meetings as requested.

Cross-Training & Professional Development

All Warehouse Technicians will be cross-trained and expected to perform warehouse operations, inventory management, equipment preparation, equipment cleaning and disinfection, delivery support, customer deliveries, and facility support duties as business needs require.

Maintain knowledge of company products, equipment, warehouse procedures, and delivery processes.

Learn and carry out any additional tasks or designated job duties as assigned.

POSITION REQUIREMENTS & QUALIFICATIONS

Education & Experience

• Required Education: High School diploma or equivalent.
• Preferred Experience: Warehouse, delivery, logistics, inventory control, general labor, moving, transportation, or related experience. Mechanical aptitude and experience assembling or adjusting equipment is preferred.

Technical Knowledge & Skills

• Ability to safely lift, carry, push, and pull equipment and materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to learn equipment assembly, setup, maintenance, cleaning, and basic adjustments.
• Ability to safely operate company vehicles, hand trucks, dollies, ramps, and related delivery equipment.
• Valid driver's license with an acceptable driving record.
• Ability to follow instructions, safety procedures, accreditation standards, and company policies.

Core Competencies

• Customer Focus: Strong customer service skills with the ability to interact professionally with customers and caregivers.
• Communication: Effective verbal and interpersonal communication skills.
• Organization: Strong organizational skills and attention to detail.
• Teamwork: Ability to work independently and collaboratively with multiple departments.
• Time Management: Ability to prioritize workload, manage delivery schedules, and meet deadlines.
• Professionalism: Dependable, professional, and customer-focused approach to work.
• Adaptability: Flexibility to perform warehouse, delivery, inventory, equipment preparation, and facility support responsibilities as business needs require.
• Compassion: Kind, understanding, and respectful demeanor when working with customers, caregivers, and healthcare professionals.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to frequently lift, carry, push, and pull equipment, inventory, and materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to stand, walk, bend, kneel, squat, reach, climb, and perform physical labor throughout the workday.
• Frequent operation of company vehicles and travel to customer homes, healthcare facilities, and business locations.
• Ability to work indoors and outdoors in varying weather conditions throughout the year.
• Daily use of hands, wrists, and fingers for equipment handling, assembly, loading, unloading, and computer-based inventory activities.

Join our team of dedicated professionals committed to delivering excellence in service. Competitive benefits package offered for this position. Apply now and be part of our dynamic team!

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person